Director of Field Operations - Metronet (evansville, indiana) in Evansville, Indiana For Sale

Job Description:
Metronet, a leading telecommunications provider serving Indiana and Illinois, is seeking an experienced, team and goal oriented Field Operations Director to join our newly created territory in Illinois Due to expansion of fiber optic services in the Illinois area, Metronet has the need to build our Field Technician team, including management. This position will require 90 travel to locations serving the Illinois market. Our current location is in Plainfield, IL within driving distance. Details on this great opportunity below Director of Field Operations Location: Illinois POSITION SUMMARY: Position is responsible for managing all Metronet outside field operation, ensuring the efficient and timely completion of customer fulfillment requests for premise installation and repair. ESSENTIAL JOB FUNCTIONS: Supervision of Field Operation Management, (and indirect reporting for all Premise Installers and Repair Technicians).Oversee the selection, hiring, and career development of all Field Operations Managers, Supervisors and Field TechniciansHelp establish and maintain a standard for equipping technicians with tools and test setsManage the company tools and test set inventory and quickly address 'loss' issuesHelp develop a supporting training and skills development curriculum for both new hires and existing employees....and maintain its currencyManage workplace safety and provide safety training to employees as requiredManage both the productivity and quality of work down to the individual employee levelAssure that all technicians exhibit a 'customer friendly' attitude promoting Metronet's commitment "to serve with passion" and deliver an excellent customer experience.Monitors quality control of installation work : conducts on:site QC surveys for compliance with Metronet installation standards and tracks QC compliance of individual technicians as well as generating monthly compliance reportsResolves customer complaints : investigates service and damage complaints and takes appropriate action to resolve the complaintProcures and coordinates installation activities of contractors as needed to meet work flow requirementsDevelop and maintain a district out:of:hours call out schedule Provides support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites Assists the video and network engineering teams with the planning of all MetroNet hub sites in terms of advising as to their location, size, exterior appearance, and internal layout.Supports the monitoring and maintenance of all hub site electronics and peripheral systemsAssists with troubleshooting equipment failures and service affecting problemsRapidly respond to any security or equipment alarms Supports Outside Plant with repair and maintenance activitiesWorks with OSP manager to develop OSP preventative maintenance routines to minimize potential outagesProvides assistance as needed with OSP repair and restoration activities. Reviews all underground plant locate requests for MetroNet facilities and ensures accurate locating of subject facilities are completed timely. Ensures OSHA, NESC, NEC, and Metronet safety regulations and precautions are followed for all work activities Keep up:to:date with FCC and other regulatory requirements and standards Supports storefront manager with local utility relationsCable franchise managementEconomic developmentPublic safety relationsElementary and secondary education Provide the leadership, policies, and systems necessary to encourage individual employee performance accountability for the following:Personal and vehicle safetyProductivity and work qualityAttendanceVehicle inventory, tools, test set utilization The associate may be required to follow other job:related instructions and to perform other job:related duties as requested, subject to all applicable state and federal laws. JOB QUALIFICATIONS AND REQUIREMENTS: Education/Training/Experience:The incumbe
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